Terms of service

Last updated: 06-05-2026

These Terms of Service, also referred to as the “Terms”, apply to the use of the website www.rbatelier.com and to all purchases made from RB Atelier through our online store.

By using our website or placing an order, you agree to these Terms. Please read them carefully before placing an order.

These Terms apply together with our:

• Privacy Policy;
• Return & Refund Policy;
• Cookie Policy, where applicable;
• Any product-specific information shown on our website.

If there is a conflict between these Terms and mandatory consumer protection law, the mandatory consumer protection law will apply.

1. Company Information

Business name: RB Atelier
Legal form: VOF
Registered address: Rigastraat 77, 3541 ED Utrecht, The Netherlands
Email: info@rbatelier.com
Chamber of Commerce/KvK number: 98842986
VAT identification number: NL868667134B01
EORI number: NL868667134
Website: www.rbatelier.com

RB Atelier sells jewellery and related products to consumers through its online store.

2. Definitions

In these Terms:

3. Eligibility to Order

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

By placing an order, you confirm that:

• The information you provide is accurate and complete;
• You are legally able to enter into a purchase agreement;
• You will use the products only for lawful and personal purposes.

We reserve the right to refuse or cancel an order if we reasonably suspect fraud, misuse, incorrect information, or unlawful activity.

4. Products and Product Information

We make reasonable efforts to describe and display our products accurately, including materials, colours, dimensions, finishes, and product features.

However:

• Colours may vary slightly depending on your screen, device, or lighting;
• Handmade or natural products may have small variations;
• Product photos are for illustration and presentation purposes;
• Product availability may change.

We reserve the right to update, modify, or discontinue products at any time.

Nothing in this section affects your legal rights if a product is faulty, incorrect, or not as described.

5. Jewellery Safety and Use

Our jewellery should be used with reasonable care.

You are responsible for:

• Following any product care instructions;
• Avoiding misuse, rough handling, or unsafe use;
• Keeping small jewellery items away from young children;
• Checking whether materials are suitable for your skin sensitivity or allergies;
• Not wearing jewellery in situations where it may cause injury or damage.

Some people may experience allergic reactions or skin irritation from jewellery materials. If irritation occurs, stop wearing the product.

Where required, RB Atelier aims to comply with applicable EU product safety and chemical safety requirements for jewellery, including restrictions relating to substances such as nickel, lead, and cadmium.

6. Prices

All prices are shown in euros (€).

Prices include VAT where applicable, unless clearly stated otherwise.

Shipping costs, import costs, customs charges, or other delivery-related costs will be shown during checkout where applicable.

We may change prices at any time. Price changes do not affect orders that we have already confirmed.

If a product is listed with an obvious pricing error, we may cancel the order and refund you. We will contact you if this happens.

7. Payment

Payment must be completed through the payment methods offered at checkout.

Available payment methods may include, depending on our store settings and payment providers:

• iDEAL;
• Credit or debit card;
• PayPal;
• Klarna or other payment services;
• Shopify Payments;
• Other payment methods shown at checkout.

Payments are processed by secure third-party payment providers. RB Atelier does not store full credit card or debit card numbers.

Your order will only be processed after payment has been successfully received or authorised.

8. Order Confirmation

After placing an order, you will receive an order confirmation by email.

The purchase agreement is formed when we confirm your order.

We reserve the right to refuse or cancel an order before dispatch if:

• The product is unavailable;
• Payment is not authorised;
• The order information is incorrect or incomplete;
• There is an obvious error in price or product information;
• We reasonably suspect fraud or misuse;
• Delivery to the provided address is not possible.

If we cancel an order after payment has been made, we will refund the amount paid.

9. Shipping and Delivery

We ship within the Netherlands and may also offer international shipping depending on the destination.

Delivery options, estimated delivery times, and shipping costs are shown during checkout.

Delivery times are estimates unless we expressly agree to a specific delivery date.

We are not responsible for delays caused by circumstances outside our reasonable control, such as:

• Postal or courier delays;
• Customs checks;
• Incorrect delivery information provided by the customer;
• Strikes, disruptions, or severe weather;
• Force majeure events.

For consumer purchases, we remain responsible for the order until it has been delivered to you or to a person designated by you.

If a package is lost or significantly delayed, please contact us at:

info@rbatelier.com

10. International Orders, Customs, and Import Duties

For orders delivered outside the Netherlands or outside the European Union, customs duties, import VAT, taxes, handling fees, or other charges may apply.

Unless stated otherwise at checkout, these costs are the responsibility of the customer.

You are responsible for ensuring that the product can legally be imported into your country.

RB Atelier is not responsible for delays, additional costs, or failed delivery caused by customs processes or import restrictions.

11. Right of Withdrawal

If you are a consumer in the Netherlands or the European Union, you have the legal right to withdraw from your online purchase within 14 calendar days without giving a reason.

The withdrawal period starts on the day after you, or someone appointed by you, receives the order. If your order is delivered in separate shipments, the withdrawal period starts on the day after you receive the last item.

To exercise your right of withdrawal, you must inform us clearly by contacting:

RB Atelier
Rigastraat 77
3541 ED Utrecht
The Netherlands

Email: info@rbatelier.com

You may use the withdrawal form included in our Return & Refund Policy, but this is not required.

12. Extended 30-Day Return Period

In addition to your legal 14-day right of withdrawal, RB Atelier offers an extended return period of 30 days after receiving your order.

To qualify for our extended return period, the item must be:

• Unworn;
• Unused;
• In its original condition;
• Returned with original packaging, labels, and accessories where reasonably possible;
• Not damaged due to use beyond what is necessary to inspect the item.

This extended return period does not limit your statutory consumer rights.

13. Return Exceptions for Hygiene Reasons

For hygiene and health protection reasons, certain products cannot be returned once the hygiene seal has been broken.

This applies especially to:

• Body piercing jewellery;
• Earrings or jewellery intended to be worn through the skin;
• Hygiene-sensitive jewellery supplied in sealed packaging.

If the hygiene seal has been opened or broken, the item cannot be returned under the right of withdrawal, unless the item is faulty, damaged, incorrect, or not as described.

14. Custom or Personalised Products

Custom-made, personalised, or made-to-order products cannot be returned under the right of withdrawal if they are made specifically for you.

This does not affect your legal rights if the product is faulty, damaged, incorrect, or not as described.

15. Refunds

Refunds are handled according to our Return & Refund Policy.

If you validly withdraw from your full order within the legal withdrawal period, we will refund:

• The purchase price of the returned product;
• The standard original delivery costs, where applicable.

We do not refund additional costs for premium or express delivery if you chose a more expensive delivery method than our standard delivery option.

We will process refunds within 14 calendar days after receiving your withdrawal notice. However, we may wait until we have received the returned product or until you provide proof that you have sent it back.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

16. Return Shipping Costs

For standard returns under the right of withdrawal or our extended return policy, you are responsible for return shipping costs unless stated otherwise.

If the product is faulty, damaged, incorrect, or not as described, RB Atelier will cover reasonable return shipping costs where required by law.

You are responsible for the returned item until it reaches us. We recommend using tracked shipping.

17. Faulty, Damaged, or Incorrect Products

If your product is faulty, damaged, incorrect, incomplete, or not as described, please contact us as soon as reasonably possible at:

info@rbatelier.com

Please include:

• Your order number;
• A description of the issue;
• Clear photos of the product, packaging, and defect where possible.

Your statutory rights under Dutch consumer law remain unaffected.

Depending on the situation, we may offer:

• Repair;
• Replacement;
• Price reduction;
• Refund.

We do not apply a strict 48-hour deadline for faulty products, because this could limit mandatory consumer rights.

18. Legal Guarantee

Products must meet what you may reasonably expect from them.

If a product has a defect or does not match the agreement, Dutch and EU consumer law may give you the right to a suitable solution.

This legal guarantee applies in addition to any commercial guarantee or warranty that may be offered.

Nothing in these Terms limits your mandatory legal guarantee rights.

19. Product Care

To keep your jewellery in good condition, you should follow any care instructions provided with the product or on our website.

Unless stated otherwise, avoid:

• Water exposure;
• Perfume, lotions, and chemicals;
• Sleeping while wearing jewellery;
• Sports or heavy activity while wearing jewellery;
• Pulling, bending, or dropping delicate pieces;
• Storing jewellery in damp conditions.

Damage caused by misuse, normal wear and tear, poor care, or accidents may not qualify as a defect.

20. Promotions, Discounts, and Gift Cards

Promotions, discount codes, and special offers are subject to the conditions shown with the promotion.

Unless stated otherwise:

• Discount codes cannot be exchanged for cash;
• Discount codes cannot be applied retroactively;
• Only one discount code may be used per order;
• Promotions may end or change at any time;
• Gift cards are not refundable once issued or used, unless required by law.

If a promotion contains an obvious error, we may correct it or cancel affected orders.

21. Accounts

You may be able to create a customer account on our website.

You are responsible for:

• Keeping your login details secure;
• Ensuring your account information is accurate;
• Not sharing your password with others;
• Informing us if you suspect unauthorised access.

We may suspend or close an account if we reasonably suspect fraud, abuse, unlawful activity, or violation of these Terms.

22. Reviews and User Content

If you submit a review, comment, photo, or other content to RB Atelier, you confirm that:

• The content is honest and based on your own experience;
• You have the right to submit the content;
• The content does not infringe third-party rights;
• The content is not unlawful, abusive, misleading, or discriminatory.

We may remove or refuse content that we consider unlawful, inappropriate, misleading, spam, or unrelated to the product.

By submitting content, you give RB Atelier permission to use, display, reproduce, and share that content for website, marketing, and business purposes, unless you withdraw permission where legally possible.

23. Intellectual Property

All content on the website, including text, images, product photos, logos, graphics, designs, layout, branding, product descriptions, and other materials, belongs to RB Atelier or its licensors.

You may not copy, reproduce, modify, distribute, sell, publish, or use any part of the website or its content without our prior written permission.

You may use the website only for personal, non-commercial shopping purposes.

24. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable privacy laws, including the AVG/GDPR.

Our Privacy Policy explains:

• What personal data we collect;
• Why we use it;
• How long we keep it;
• With whom we share it;
• What rights you have.

You can contact us about privacy matters at:

info@rbatelier.com

25. Website Availability

We try to keep our website available and secure, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or restrict access to the website for:

• Maintenance;
• Updates;
• Security reasons;
• Technical problems;
• Changes to Shopify, apps, or third-party services.

We are not liable for temporary website unavailability, unless liability cannot legally be excluded.

26. Third-Party Links and Services

Our website may contain links to third-party websites, apps, platforms, or services.

These third parties may have their own terms, privacy policies, and practices.

RB Atelier is not responsible for third-party websites, services, content, security, or privacy practices.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where this is not allowed under Dutch or EU law.

RB Atelier is not liable for damage caused by:

• Misuse of products;
• Failure to follow care or safety instructions;
• Normal wear and tear;
• Incorrect information provided by the customer;
• Allergic reactions or skin sensitivity, unless caused by a product defect or legal non-compliance;
• Delays caused by postal services, customs, or events outside our reasonable control;
• Temporary website unavailability;
• Third-party services or external websites.

To the extent legally permitted, our liability is limited to the amount paid for the relevant order.

This limitation does not affect your mandatory consumer rights, legal guarantee rights, or rights in cases where liability cannot legally be limited.

28. Force Majeure

RB Atelier is not responsible for failure or delay in performing our obligations if this is caused by events outside our reasonable control.

This may include:

• Natural disasters;
• War, terrorism, or civil unrest;
• Strikes or labour disputes;
• Transport disruptions;
• Customs delays;
• Supplier delays;
• Government measures;
• Pandemics or public health measures;
• Power, internet, or platform outages;
• Shopify or payment provider disruptions.

If a force majeure event affects your order, we will contact you where reasonably possible.

Your mandatory consumer rights remain unaffected.

29. Complaints

If you have a complaint, please contact us first so we can try to resolve it.

Email: info@rbatelier.com

Please include:

• Your name;
• Order number, if applicable;
• Description of the complaint;
• Photos or supporting information, if relevant.

We aim to respond within a reasonable time.

30. Disputes

These Terms and any agreement between you and RB Atelier are governed by the laws of the Netherlands.

If you are a consumer, this choice of law does not remove any mandatory rights you may have under the laws of your country of residence.

Disputes may be submitted to the competent court in the Netherlands, unless mandatory consumer law gives you the right to bring proceedings in another court.

31. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website with the updated date.

Changes do not affect orders that were already confirmed before the updated Terms were published, unless the change is required by law or clearly benefits the customer.

32. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.

The invalid part will be replaced by a valid provision that comes as close as legally possible to the original purpose.

33. Final Customer Notice

By placing an order with RB Atelier, you confirm that you have had the opportunity to read and understand these Terms, together with our:

• Return & Refund Policy;
• Privacy Policy;
• Cookie Policy, where applicable.

These Terms do not limit your mandatory rights under Dutch or EU consumer protection law.

34. Contact

For questions about these Terms, contact us at:

RB Atelier
Rigastraat 77
3541 ED Utrecht
The Netherlands

Email: info@rbatelier.com
KvK number: 98842986
VAT identification number: NL868667134B01
EORI number: NL868667134